Contact Us

You can contact us by filling this form.

Please ensure to read our information section on the page footer. It may solve general questions about several subjects.

We will sennd you an answer as soon as possible.

Alternatively, you may send us a mail letter to this address:

HOBBYCRASH S.L.

Apartado postal 28008

28054 Madrid

Spain

Required information

Full Name

E-Mail Address

Order Id (if applicable):

Subject:

Enquiry

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Information

Contact Us
Privacy & Cookie Policy
Terms & Conditions
Shipping & Payment

At Hobbycrash we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely under GDPR Data Protection law.

This Privacy Notice sets out your rights under the new laws.

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We never share customer information with third companies. We only use your data to ship the goods to you and to contact you about the shipment.

However, we sometimes send offers and bulletins to selected groups of customers about our productos or special promotions. If you do not want to receive such offers, please adjust your Account Preferences.

You can cancel your account at any time just by letting us know, after which we will proceed to delete the account.

You must use a valid email address to contact you if necessary. Please note that some Internet providers and email clients apply filters to messages received, so if you do not receive emails from us looking in the "Spam", "mail filter" or similar folder.

If you do not receive the confirmation email from the shop whenr you register an account or any other communication, you can access your account via the following link: Click here to enter your account. From your account you can check the status of each order. However, we strongly recommend using an email address that accepts messages from the store.

Shipping data (name and address) must be true because if not it would be impossible for us to ship orders. If we detect any false data we will cancel the account immediately.

It is very convenient to provide a phone number so the courier can contact you quickly if there is any occurrence of urgency on shipping.

What are cookies?

This site, like many others, uses cookies. A cookie is a simple text file that is stored on your computer or mobile device by the web server. It contains anonymous information that enables a website to remember things like your preferences. Cookies can help you get a better browsing experience and help us improve our website.

We have used two types of cookies on this site:

Session cookies are temporary cookies that only exist until you close the browser you are using to access the web.
Durable Cookies These are cookies that remain on your cookie file after you visited our web. These cookies help us identify you when you return to our website.

What for do we use cookies?

None of the cookies used on our web collects personally identifiable information about you.

We use cookies for the following purposes:

Maintain user preferences. If our site has a link that allows you to view the website with or without images for better accessibility, then a cookie is set a font large font for that preference will remain on different pages and when you revisit the site in a future.
Monitor traffic on our website. We use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to help us analyze how visitors use our website. To learn more about how these cookies visit the Google Privacy are used.
To allow certain functions and help you navigate efficiently.
For Session Management

Cookies set by this site

Name	Type	Purpose
osCsid	Session	This cookie is used by the web server to identify the user session, for example to keep the products added to the shopping cart. This cookie is essential for the correct functioning of the web.
_utma, _utmb,_ubmc, _utmz, _unam	Durable	These cookies are set by Google Analytic to track usage of the web.

You can find more information about cookies on the website All about cookies

Cookies set by third parties

The content of this site is updated regularly and could integrate content from other sites such as: Youtube, Flickr, Twitter or Facebook

When you visit a page with integrated from any of these services you may expose content of these web cookies. The web, website owners and web developers and software do not control the dissemination of these cookies. For more information about these cookies you should see the websites of these third parties.

How to control and delete cookies

We do not use cookies to collect personally identifiable information about you. If you wish to restrict or block all cookies that we have set, or other websites you can do it through your browser options. The Help function of your browser will tell you how.

Alternatively, you can visit www.aboutcookies.org containing full information on how to do this in a variety of browsers. You will find details on how to delete cookies from your device (including those on this visit) and more general information about cookies. To do this in the browser on your mobile device you need to consult the user manual.

How do we collect personal data from you?

We receive information about you from you when,

You use our website
Complete forms on our website
If you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product.
Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.
If you provide us with personal data about a third party (for example when ordering for someone else on their behalf or having it delivered to some one else), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

Please be aware that any video, image, or other content emailed or otherwise made available by you to us, which is not required to process your order whether published content or not, is not subject to our Privacy Notice.

How do we use your data?

We use information about you in the following ways:

To process orders that you have submitted to us
To provide you with products and services
To comply with our contractual obligations we have with you
To help us identify you and any accounts you hold with us
To enable us to review, develop and improve our website and services
To provide customer care, including responding to your requests if you contact us with a query
To administer accounts, process payments and keep track of billing and payments
To detect fraud and to make sure what you have told us is correct

Communication of your data to third parties

To provide the service of selling goods remotely we may need to communicate your data to third parties selected by you (banks or courier services) with the sole purpose of providing the contracted service.

Retention periods

We will keep your personal data for the duration of the period you are a customer. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have canceled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

Customer Services

About us

27 Countries served
12.039 Orders shipped
3.413 Happy customers
Founded September 2006

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